Commonly Asked Questions

All Orders are Processed 1-2 days,As a Courtesy, We COVER ALL related International Shipping, Luxury, & Sales TAXES on Your Order at NO ADDITIONAL CHARGE WORLDWIDE. Each product is strictly inspected before shipment to ensure that the details, quality and packaging are up to the standard of genuine products before shipment is allowed.

Question: Are you fake imitations?

Answer:The quality of our products is consistent with that of the brand and can be checked for authenticity. We cooperate with OEM factories of major brands and produce the goods in the same region and factory.

Question: What payment method do you accept?

Answer: We currently only support PayPal and Online credit card payment

Question: I saw those same pictures or at least same background on other websites. Does it mean it is the same quality for all of them?

Answer: Do not be deceived by the background on pictures. We cooperate with factories all over the world, so each factory has a different shooting technique picture studio to take their product pictures, but it does not mean they have our quality. Everyone has their own quality and ours is undoubtable the best you can find.

Question:May we act as your agent for the sale of your goods in our district?

Answer: We welcome your agency of our goods, and provide very low discount prices, we provide OEM and ODM services, if you are interested, please feel free to contact us

Question: I am wary of trusting you with my payment and am afraid to buy. How can I trust you?

Answer: We understand that there are many scams online and that it is difficult to shop online especially for something like a replica product, but we treat our clients money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money we suggest you start with a smaller item and once you verify our quality you will definitely be back for more like our other clients. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.

Question: What are the return, exchange, refund policies?

Answer: We offer a full money back guarantee on purchased items returned within 30 days of receipt.Just the bag should keep in original condition and keep the package,no worn and no broken . We also guarantee that our replica handbags will not be seized by customs. If a customs officer seizes your replica handbags we will replace your order free of charge.

Question: Why didn’t customer service reply to my message?

We’ll contact you as soon as we see your message. If you can’t hear back from us in time, you can leave your email, Whats, or Facebook, and we will contact you in time.

Question:There are too few products on your website and there are no products I want to buy. Can I send you the pictures of the products I want to buy?

Answer: Of course. You can send any brand you want to the customer service for inquiry. We cooperate with many factories in China, and we will strictly check the price and quality to ensure that we can provide you with the best quality and the most reasonable price in the market.

Question: Why are your Clothing goods more expensive than other sites?

Answer: You get what you pay for – Because our products are made in the same factory production line as those of famous brands, the difference between us and luxury goods lies in different channels and the production lines are the same.

Question: How authentic looking are your Clothing goods? how about the quality of the goods on your website? Because I was so afraid of being seen as fake

Answer: We sell counter quality or mirror image replicas. These are the best,Even better than the real thing in some details, because the workmanship of our products is super fine. Some of our customers take our products to the staff and friends of luxury goods for identification, but they can hardly tell them apart and even think our products are more authentic. replicas available in the replica market period. It cannot get any better

Question: How soon can I get my bag once I order?

Answer: We usually ship out orders in 3-5days due to Heavy volume, it can take up to 10-13 Business days. 

Question:Where are your products made?

Answer:We produce in Italy, Thailand, Vietnam, Korea, etc., and luxury goods are produced by the production line of factories in the same country and region

Question: How can I check the status of my order?

Answer: You can check your order on PayPal or contact our staff to check

Question: Will the bag I buy look like the ones in the pictures?

Answer: We guarantee the bag will look like the ones on photos from our catalog. As the saying goes ( What you see is what you get ) We do not bait and switch like the majority of sites selling low quality handbags.

Question: What if my bag has a quality issue? Will you help me?

Answer: We have warranty on all our items unlike most websites and will gladly help with the repair or replacement of any issues deemed to be quality or production issues. Please contact our customer service if you require assistance with this and we will gladly assist you immediately.

Question: How do you pack your products?

Answer: Our product packaging is guaranteed to be as exquisite as you buy Certified Products packaging. We also provide certified Products invoice, which is very suitable for relatives, friends and superiors.

Question: What discounts do you have for what activities now?

Answer;If you buy two items, take $10 off, three items, $20 off and so on

Question: Is the bag or wallet real leather?

Answer: Our Bags and wallets are guaranteed to be 100% made of real leather which is imported to match that of the original brand. We use a range of leathers depending on what is used by the authentic brand on the original bag.

Question: Is your website secure to order from?

Answer: Yes, we have a SSL123 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. Secured by Comodo. Due to security purposes we never keep our customers information in our database.

FASHIONVIVIAN

We are the original entrusted manufacture of designer brands, and have contracts and confidentiality agreements with brand factories. Our fabric, quality and packaging of the products are all the same as those of REAL, because they are all made in countries of origin, such as Italy, the UK, and China, reaching truly 99.9% retro. We promise a full refund if there is 1% difference between our products and the original ones, and we guarantee a return or exchange within 30 days.

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